You can exchange or return, for free, up to 15 days.

You have 15 days to return the product, free of charge, and you must fill in the document that goes with the order.

In addition, you must inform Puzzle Family that you will make a return via email [email protected]

For returns from Portugal you can send via CTT by Regular Mail. Returns from the rest of Europe must be sent by registered mail.

To avoid size errors, please consult our size guide.